Privacy Policy

Bank of Commerce and Development

The Bank of Commerce and Development, headquartered in Benghazi, Libya, is a banking institution responsible for processing data. It collects and stores your personal information to operate effectively and efficiently, ensuring it provides you with the best services. Therefore, the bank is committed to protecting your privacy.

What do we collect?

To provide our services, the Bank of Commerce and Development collects and processes certain information about you. The data we collect depends on the context of your relationship with the bank and the choices you make when interacting with us. It is important to note that when you are asked to provide personal data, you have the option to decline. However, if you choose not to provide the necessary data for a service, we may be unable to deliver that service. The data we collect and process may include, but is not limited to:

• Identification data such as first and last names, email address, mailing address, phone number, dates and places of birth, gender, and nationality;
• Business contact information such as employer’s name, job title, position, department, company size, and tax residency;
• Contractual information that enables the bank to perform its contractual duties and banking services;
• Technical information related to your device for security purposes, such as IP address or operating system.

How is the data collected?

This policy applies to personal data collected by the Bank of Commerce and Development, data you provide, or data obtained from third parties identifying you as an individual, through the following means (among others):

• Information collected when browsing our website;
• Information collected and processed when interacting with us for business purposes;
• Information collected from branches, partners, or other external sources where the law permits sharing such information with the bank;
• Information collected via your online job application.

Purposes for collecting, using, and processing data

The Bank of Commerce and Development uses personal data for the following purposes (or as outlined at the time of collection) in line with the legal bases under the General Data Protection Regulation (GDPR):

• To provide the services you requested;
• To fulfill a contract or agreement with you;
• To provide you with information or access to online banking or other requested services;
• To handle communications or instructions sent by you and respond to your inquiries or complaints.

Sharing information

The Bank of Commerce and Development does not share your personal data with any third party without your prior written consent, except when legal obligations arise, such as anti-money laundering laws, U.S. tax compliance, or Common Reporting Standards (CRS).

How do we protect your personal data?

The Bank of Commerce and Development values your trust and is committed to protecting your personal data. We employ appropriate organizational and technical security measures to safeguard your data against unauthorized access, loss, alteration, or disclosure. Additionally, we require our employees and any third parties acting on our behalf to adhere to strict data protection standards.

How to contact us?

Security Tips

• Ensure you receive SMS alerts for all transactions made on your cards/accounts.
• Always keep your card within sight, even in restaurants, and never leave it unattended.
• Do not share your card number, PIN, password, or OTP with anyone. The Bank of Commerce and Development will never request this information.
• If you notice any suspicious activity, immediately contact our customer service center at 1595 (within Libya) or 00218213660451 (for international inquiries), or via email at info@bcd.ly.